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COMPLAINTS PROCEDURE

 

WHAT YOU SHOULD DO IF YOU WISH TO COMPLAIN

If you have a complaint about us or our services you should let us know by writing to us at:

OVL Group Ltd, West Barn, Brightwell Farm, Brightwell Baldwin, OX49 5NP.

Alternatively you can phone us on 01491 615500 or you can send an email to complaints@ovl.co.uk

WHAT WE WILL DO IF YOU COMPLAIN

Timescales for dealing with your complaint

HOW WE WILL DEAL WITH YOUR COMPLAINT

HOW WE WILL REACH OUR DECISION

TELLING YOU ABOUT OUR DECISION

WHAT IF YOU ARE NOT HAPPY WITH OUR FINAL DECISION?

If you would like to know more information, please contact us or call on 01491 615 500