The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with an Initial Disclosure Document to help you decide if our services are right for you. This document provides information about OVL Group Limited, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint, and details about the Financial Services Compensation Scheme.
About OVL Group Limited
OVL Group Limited is authorised and regulated by the Financial Conduct Authority (FCA). OVL Group Limited is a credit broker, not a lender. We are permitted by the FCA to carry out credit broking, debt administration, debt counselling and advising and the arrangement of non-investment insurance products.
Our registered address is 88 Sheep Street, Bicester, Oxfordshire, OX26 6LP. Our Financial Conduct Authority Firm Registration Number is 663287. You can verify our status on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the contact centre on 0845 606 9966.
The services we provide
We will provide you with either comparable details of firms most appropriate to your lending requirements, or general information relating to finance products. In assessing your requirements, we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information so that we can try to match you with the most suitable product.
The products we use
As a Financial Conduct Authority regulated credit broker, we may introduce you to a range of finance providers who may be able to help you finance your vehicle and provide other products/services, such as vehicle maintenance and servicing packages.
We will only offer products from a carefully selected panel of finance providers. We will not refer you outside of this panel. You can ask us for a list of the suppliers who provide our finance and insurance products. All the products we offer are optional.
We may receive a fee for introducing you to one of our many lenders who assists with your agreement.
The charge for our services
OVL Group Limited charge a fee for our services.
Processing Fee – We charge a processing fee of £195 exc VAT for our services. The processing fee is the broker fee charged by OVL Group Limited for our service and represents the costs incurred for arranging the sale, ordering the vehicle, arranging the finance and organising delivery of the vehicle. This processing fee is payable by debit or credit card or by BACs payment and is taken once finance approval has been received, along with all relevant paperwork signed by yourself instructing us to place an order on your behalf.
The insurance products we offer
Contract Hire GAP Insurance: OVL Group Limited offers Guaranteed Asset Protection (GAP) insurance products from a single provider. These products are provided by Premia Solutions Limited, 3 Corunna Court, Corunna Road, Warwick, CV34 5HQ.
The insurance services we provide
We will advise and make recommendations for you after we have assessed your needs for Contract Hire GAP Insurance.
The charge for our insurance services
We do not charge fees for our insurance related services. We may receive a commission from the product provider.
Confidentiality and data protection
As part of the process of obtaining finance for your vehicle we will need to pass your details on to one or more of our finance/insurance providers. A list of these partners is available on request together with their Consumer Credit Licence numbers. Any organisation approached to arrange credit will need to undertake credit searches with a credit reference agency which could affect your credit rating. All our calls are recorded for training and monitoring purposes.
The regulator
Some services that we offer are not regulated by the Financial Conduct Authority. However, the Financial Ombudsman Services has now been extended to handle some complaints under the Consumer Credit Act.
Dispute Resolution and Complaints
We work hard to ensure that the services we offer are fair and that our communication to our customers is clear and not misleading. However, if you are unhappy with our service and you wish to register a complaint, please contact us:
…in writing – Customer Services, OVL Group Ltd, West Barn, Brightwell Farm, Brightwell Baldwin, OX49 5NP
…by phone – 01491 650000
…by email – complaints@ovl.co.uk
To help us resolve your problem, you should provide the following information:
Your full name and contact information
Full details of your complaint
Your lease agreement details
Details of what you would like us to do to put things right
Photocopies of any relevant paperwork
We will answer any complaints as quickly as possible but always within eight weeks.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
A copy of our full complaints procedure is also available here: Complaints Procedure
The Financial Services Compensation Scheme (FSCS)
You may also be entitled to compensation from the Scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim.
Further information about compensation scheme arrangements is available from the FSCS.